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Frequently Asked Questions (FAQs) about Billing

Florida Hospital Imaging plays a proactive role in helping patients receive quality care in an affordable manner. We work with an extensive national network of insurance and managed care organizations.

Please free to contact us at any time for information at (386) 898-0270.


How do I schedule an appointment?

You can either call (386) 898-0270 or click here to schedule an appointment.


How does the billing process work and what do I need to bring to my appointment?

Please be sure to bring your insurance card and present it at your appointment. It is important for us to make photocopies of your insurance cards and any pertinent information related to your insurance coverage. Specific questions regarding your policy and coverage should be directed to your insurance carrier, as insurance plans and benefits vary widely. Please click here to see our list of accepted insurance providers. Be sure to clarify with your provider regarding your specific plan.


When can I contact your billing department and where do I send payment? 

Our billing departments can be reached Monday through Friday, 8 am to 4 pm. We are happy to assist you with your billing and insurance questions. If you would like to make a payment on your bill, please send it to the appropriate address listed on your invoice (see our list of locations here) or pay your bill online. 

Pay my bill online


How soon can I get the results of my test?

You will need to obtain the results of your test from your referring provider. For outpatient exams, your health care provider will have a copy of your report within 90 minutes of your exam. 


Do you take my insurance?

We accept most major insurances. For a comprehensive list of insurances accepted, click here.

Will my insurance cover this procedure?

Your insurance coverage is based on criteria outlined in your insurance plan coverage document. It is best to check with your insurance company if you are unsure about whether your test will be covered. Even if your insurance plan covers the test, you will be responsible for any co-payment, co-insurance or deductible amount specified by your insurance plan.

Does Florida Hospital imaging file my insurance for me?

Yes, Florida Hospital Imaging will file your primary and/or secondary insurance to verify what portion of your visit will be covered. Any residual balance will be billed back to the patient.


What is a Co-payment, Co-insurance, and Deductible?

A Co-payment (Co-pay) is a fixed dollar amount that patients pay for physician office visits, prescriptions or hospital services. Co-insurance is a defined percentage of the charges for services rendered. A deductible is the amount of eligible expense a person must pay each year from his/her own pocket before the insurance plan will pay for eligible benefits.


Will I have an out-of-pocket expense for this procedure?

The amount an insurance company pays for a test is dependent upon the co-pay, co-insurance and any deductible amounts that need to be satisfied. It is best to check with your insurance company to determine what your out-of-pocket expense will be on your procedure.


What do I need to pay at the time of visit?

Time of visit charges vary greatly by the type of insurance and type of procedure. Once you have been scheduled, a representative from our pre-registration department will contact you with your estimated patient responsibility payment.


What are the self-pay cash prices?

Florida Hospital offers lower, self-pay cash prices for all of our imaging. For a price quote, please call (386) 898-0270. 


How can I find out my account balance?

Please call our billing office at (386) 671-4600.